Terms & Conditions

Private Tours – Cancellation Policy

As our private tours are carefully tailored and reserved exclusively for your group, the following cancellation policy applies:

0% fee: cancellations more then 7 days before the tour.

50% fee: cancellations 2–7 days before the tour.

100% fee: cancellations 1–2 days before or no-show.


All cancellations must be communicated in writing.

Yellow sign with blue text outlining the cancellation policy for tours, including rules about refunds for cancellations made 24 hours prior, within 24 hours, and no refunds for no-shows.

Regular Tours Cancellation Policy

By booking a tour or purchasing merchandise through Flavours of Madrid, you agree to the following terms:

Bookings & Payments:

  • Full payment is required at the time of booking.

  • You will receive confirmation and details via email.

Cancellations:

  • Free cancellation is available up to 24 hours before the tour.

  • Cancellations within 24 hours are non-refundable.

  • No-shows are non-refundable.

Participation:

  • Please arrive 5–10 minutes early.

  • Let us know in advance of any dietary restrictions or allergies.

  • We are not liable for reactions due to undisclosed allergies.

Weather & Itinerary:

  • Tours run rain or shine. We may provide umbrellas in case of rain.

  • We reserve the right to modify or adapt the route as needed.

  • Tour start times may occasionally be adjusted. If this happens, we will contact you using the communication details provided at the time of booking.

  • Dishes served on the tour may vary depending on restaurant availability and seasonal ingredients.

Merchandise:

  • Currently, all merchandise is only available for pick-up during the tour.

  • No shipping options are available at this time.

Liability:

  • Flavours of Madrid is not responsible for personal injury, loss or damage during the tour.

  • We are also not liable for theft or stolen personal belongings.

  • Participation is at your own risk.

Applicable law:

  • These terms are governed by Spanish law.

For any questions, please contact us at info@flavoursofmadrid.com